Privacy policy

Prior to consenting to the processing of your personal data or sharing any personal information with us via our Website's forms, we respectfully request that you take the time to thoroughly read and grasp our Privacy Policy.

This policy pertains to your utilization of our Services, as outlined in our Terms and Conditions, and outlines the circumstances under which we process personal data concerning our users, as well as how the information is utilized, when it may be revealed to others, your rights regarding your personal data, and the measures we take to ensure its security.

What is personal information  and what is processing of personal information?

  • “Personal information” encompasses any information that, on its own or when combined with other data, allows someone who collects and handles such information to recognize you as an individual.
  • “Processing of the personal information” refers to any activity involving your personal data, including but not limited to gathering, recording, arranging, structuring, storing, utilizing, disclosing by any means, and more.

Information we collect

Below are the types of information we gather when you visit our Website, place orders, provide order descriptions, sign up, or log in. However, it's essential to take note of the following critical aspects related to sharing data on our Website:

  1. Sharing personal information like email addresses, phone numbers, or other contact details goes against our Terms & Conditions. We want to emphasize that we cannot be held responsible for any consequences that may arise from sharing your personal information with the Experts.
  2. If you need to share personal details that are essential for the order, we recommend doing so only after hiring an Expert or contacting our Support team for assistance.

Types of information we collect

  • Contact Details: This includes your name, email address, phone number, and links to any social media accounts you may have used for registration. In some instances, we may also collect your billing address.
  • Order Details: When you place an order, we gather all the information you provide in the order form. This encompasses your order instructions, as well as payment details if you proceed to the payment stage. Additionally, any information shared with the Expert via the chatbox is part of this category.
  • Website Visit Details: Our server automatically collects information about your visit to our Website. This data includes access time, browser type, operating system, IP address, and geographical location, among other details.
  • Communication Details: Any information you share with our customer support team during interactions, such as questions, problem-solving requests, or feedback, falls into this category.

It's important to note that we do not collect, process, or store payment card details or any other payment-related information on our Website, ensuring the security of your financial information.

How we use your information

Below are typical examples of how we might use the information we collected from you:

  • Communication and Service Improvement: We may use your information to contact you, gather feedback, and enhance our service. This encompasses improvements to the ordering process, user experience, website layout, and addressing customer support inquiries.
  • Transaction Handling: Your information is essential for processing transactions. It's crucial to note that we do not sell, exchange, or transfer your data to other companies for any purpose other than delivering the services or products you've purchased.
  • Informational Emails: We send informational emails that include updates about our company, new Website features, related services or products, and updates regarding your order's progress. For instance, we will notify you when your order reaches a specific completion stage and advances to the next.
  • Verification and Quality Assessment: Your information may be used for verification purposes and to assess the quality of the services provided. This evaluation may be necessary for calculating refund amounts if needed.

Personal data deletion request

To delete data that has been collected on the Website, you can send us your request via Live Chat. In the request, you must state your full legal name, address, phone number, and email that you used to sign up to the Website to identify your account. You must also provide a reason why you want your data to be deleted and list the information that you are specifically aware of is being processed and retained by the Company. If you wish for all the data to be deleted from the system, please state so in the official letter as well.


All users can choose to be notified by their browsers about each time a cookie file is sent. Also, they can turn off the cookies via browser settings. Please note that disabling cookies may affect or limit some features and functions on our Website. You will be able to place orders regardless of the cookies policies’ settings.

We use cookies only to analyze traffic, demographics, customer activity on the Website, etc. It helps us research the market and increase the quality of our Service here at Additionally, we use cookies to understand and remember your preferences for your future visits.

If you have already agreed to cookies on our Website and want to change or disable them, please use the following instructions for your browser.

  1. Safari
  2. Google Chrome
  3. Internet Explorer
  4. Firefox

Third parties never shares, sells, or transfers your personal information to outside parties. However, this does not include the third parties we cooperate with to run our Website and provide you with the services or products you order online. Please note that such cooperation is possible only if those parties also agree to never share, sell, or transfer any information about our customers and visitors that they receive from us.


In some cases, our Website may provide you with additional information via links to external websites. When following these links, we recommend inquiring about the use of other services and products unless we provide specific details about them.

Kindly note that we do not take responsibility for the content provided and data collected by the third-party links. These websites have separate privacy policies, terms, and conditions. At the same time, we are trying to protect you in the best possible way, so you are always welcome to report a problem with the third-party links if you encounter it and we will do everything in our power to help you solve it.

Policy updates

While we strive to keep you informed about any significant changes to our policies and features, please be aware that in certain instances, we may not provide notifications for minor policy or feature adjustments. If you have concerns regarding the handling of your private information, we strongly advise that you periodically visit our Privacy Policy page to stay updated on the latest revisions and ensure you are well-informed about how your data is being used.

Contact us

If you have any questions about our Privacy Policy, you are welcome to contact us at

Updated: September 5, 2023