Our Refund Policy gives you the right to request reimbursement if our Service failed to fulfill its duties towards you. As our Service offers legitimate academic assistance, we want to be 100% sure that you leave fully satisfied!
Our satisfaction rate is high. More than 95% of our Customers return with consequent Orders. However, sometimes things can go wrong, and in these cases, you can always refer to our Refund Policy. In order to make our Policy as transparent as possible, we emphasize that there are certain situations when we can offer a refund. These are:
- No Expert Assigned Yet: In rare instances when an Expert has not been assigned, a 100% refund will be provided.
- Late Cancellation: If an Expert has been confirmed, but you decide to cancel the Order before the paper is uploaded, the refund varies from 100% to 70%. This is to cover the Company's and the Expert's efforts in attempting to provide the requested Product and services. If the work is already completed, it will be evaluated as a Disputed Claim, and the refund amount will be determined by our Quality Assurance department.
- Late Delivery: In the case of a late delivery, an appropriate refund will be discussed with the Customer. However, if the delay is due to the Customer's inability to provide necessary information, no refund can be granted. To avoid this, it's best to provide all required information, including additional sources, when initially placing the Order.
- Partial Refund for Late Completion: If an Order is completed after the initial deadline but the Customer still needs to use the work, a partial refund may be granted.
- Disputed Claims: If the Customer is dissatisfied and seeks a refund, our Quality Assurance Department will conduct an investigation. The refund claim will be approved or denied based on the investigation's result. Customer satisfaction is our priority, and we strive to treat Customers fairly and ensure maximum satisfaction.
- Accidental Duplicate Order: To cancel an Order placed by mistake, contact us promptly. If an Expert has not been assigned and we receive a cancellation request, a full refund will be processed. If no cancellation request is received before an Expert is assigned, the scenarios listed above will apply.
- Two Invoices Received: If you are billed twice and your Personal Balance remains unchanged, notify us immediately. Provide both receipts, and we will address the issue and process a full refund for the extra charge. Such situations are rare, and Customers should not be billed twice for a single Order unless payment is made in error.
- Plagiarized content. If there is a claim in respect of the Product’s originality, a clear report (by any reputable service) with evidence is required, or else no refund is possible.
You are not entitled to a refund if:
- You used the Product for personal purposes or as a part of another Order on the Website. In that case, at least 70% of the contract price should be released. Yet, the sum may be modified according to the QA Department investigation.
- A lower grade than what was expected is received. Please consider that we cannot guarantee high grades. Our website serves as a learning platform connecting Customers with education Experts to enhance the Customer's educational levels. Therefore, we cannot refund claims related to failed courses or similar matters. The primary role of our Experts is to assist Customers in line with the Order's specified requirements. It remains the Customer's responsibility to complete educational tasks independently.
- The editing and proofreading Order did not meet your expectations. To ensure a satisfactory outcome, it is essential to provide our Experts with clear requirements and expectations for the Order. Please note that we cannot be held responsible for any contextual errors or content originality issues that may arise from the material you provide to our Experts. If the Product delivery is unsuccessful due to quality issues with an editing or proofreading Order, a refund is not possible. Moreover, any attempt to select editing or rewriting orders as the initial instructions and pressure our Experts to produce new content will be considered as malicious acts.
- If the Order is canceled, the Customer is prohibited from using the Products that have been provided before the cancellation. According to our Terms and Conditions, we keep full authorship of the Products from the canceled order, and you will have no right to use them. In addition, the Product will be uploaded to repository services repositories; thus, it will be marked as 100% not original.
Refund period has passed. Refunds are available within six months of the original transaction date. Money can be returned to the original payment method that was used for the initial purchase. If six months have passed since the transaction date, we cannot offer you a refund.
Once you receive the refund confirmation, the Company typically processes it within 3 business days. The Company can not be held responsible for your Bank Transfer fees, transfer anomalies, and/or possible delays occurring due to any bank service issues.
Please be aware that the processing of refunds is contingent on the payment date for your order and may, in some instances, encounter heightened potential for issues. Unfortunately, we do not have control over this process, as refunds are handled by independent payment card network processors, each with its own set of rules. Consequently, we are unable to assist with your refund in such cases.
Typically, refunds are available for transactions conducted within a six-month period from the original transaction date. If the refund window has elapsed, you are not eligible for a refund. Refunds are processed back to the original payment method used for the transaction.
Additionally, it is important to note that refunds cannot be transferred from one payment method to another (e.g., from one credit card to a different one issued by a different company) due to the constraints imposed by payment processors.
Chargebacks can transpire when you challenge a transaction with your card issuer, leading the issuer to contact us to reverse the payment.
In the event of a chargeback, you acknowledge and agree that we reserve the right to suspend access to your account. Any fees or expenses incurred as a result of chargebacks or other payment disputes will be your responsibility to cover.
If your last activity on the Website is dated more than 180 (one hundred eighty) days from your last payment date, your account will be deemed expired and will be deleted. This includes the removal of your account or profile, as well as the erasure of all personal data processed by the Company.
You have the option to request the deletion of your account at any time by accessing your account settings and clicking the "deactivate" button. It's important to note that deactivating your account does not qualify for a refund.
Before your account is permanently deleted, there will be a 14-day interim period during which your account will be temporarily deactivated. This allows you time to reconsider and decide if you wish to reactivate your account. If you have a remaining balance in your account during this 14-day window, please contact our Support Team to address it.
In cases where we suspend or deactivate your account due to a breach of our policies, you acknowledge and agree that no refunds or exchanges will be provided for any unused Services, account-related content or data, or any other associated items.
Account deletion is a permanent action. If you later decide to resume ordering from us or wish to use Products and Services requiring an account, you will need to create a new account.
To facilitate payments for our Services, we utilize third-party payment services. Instead of directly processing your credit/debit card details, these services handle the billing through online payments accounts. Your paid balance is securely stored within your account. We ensure the security of transactions by integrating an iframe for checkouts with our partner payment providers. Experts are compensated for confirmed products through this process. All transactions are safeguarded as our partner payment providers employ encryption protection. It's important to note that we do not retain your payment information on our servers.
Data provided by you
You acknowledge and agree that the billing information you provide for Service payments on the Website, including credit card details, is processed solely by our partner payment providers. We do not collect, store, or process your billing information in any way.
You understand that any shortcomings in the protection of such information by third parties are not the responsibility of the Company. Payment processing is subject to the terms, conditions, and privacy policies of our partner payment providers, in addition to this policy.
Please be aware that we may change our partner payment providers, and they may transfer your information to other service providers who employ secure socket layer technology (SSL) or similar security measures to encrypt your information.
Payments, fees, and taxes
When a Customer makes a payment, we hold the funds until the ordered Product is ready, at the agreed-upon price, and then disburse the payment to the respective Expert. Both Customers and Experts are responsible for covering transaction fees associated with using our platform.
While registration on our Website is free, when a Customer pays for an Order, a non-refundable Service fee may be charged additionally to support the Company. The Service fee is refundable only when the Order evaluation is 0% (zero percent).
Both parties, Customers, and Experts, are responsible for settling all fees and applicable taxes related to using our Website's services. We charge Experts a commission for our services, and failure to pay these fees constitutes a material breach of this Policy and Terms and Conditions.
Experts receive payment for each confirmed Product from Customers, which is deposited into their account on the platform. To facilitate secure transactions, Experts may utilize our third-party payment services.
Payments made through our Website are solely for the consumption and delivery of Services between Customers and Experts. They must not be used for any fraudulent, criminal, or illegal activities as defined by the law.
Any alterations to this Policy will be made public on our Website, and we will inform you about significant changes via email or through our Website. The latest version of this Policy will always be available on the Website.
Generally, we aim to provide notice before new terms take effect. Nevertheless, in certain situations, changes may need to be implemented immediately, and in such cases, no prior notice will be given.
Updated: September 19, 2023